Frequently Asked Questions
Find answers to common questions about OSCEmate and how to get the most out of your practice sessions.
Getting Started
Account setup, first steps, basic features
Practice & Features
AI interactions, scoring, specialties
Billing & Plans
Subscriptions, payments, refunds
Getting Started
How do I get started?
Simply sign up for a free account to get a free practice session. No credit card required to start. After registration, you can immediately access practice scenarios across all specialties.
Do I need any special equipment?
Just a device with a microphone and speakers (or headphones). Our voice-to-voice AI works with standard audio equipment on computers, tablets, and smartphones.
Can I practice on mobile devices?
Absolutely! OSCEmate works seamlessly on all devices - desktop, tablet, and mobile phones. Practice anywhere, anytime with the same high-quality experience.
Is my data secure?
Yes, we use enterprise-grade security measures including end-to-end encryption for voice data and secure cloud storage. Your practice sessions are private and protected.
Practice & Features
What specialties are available?
We cover all major AMC specialties: Internal Medicine, Psychiatry, Paediatrics, Obstetrics & Gynaecology, Emergency Medicine, and Surgery. Each specialty includes dozens of realistic scenarios.
Is the AI really like a real patient?
Yes! Our AI is trained specifically on AMC scenarios and responds naturally to your questions with appropriate emotions and reactions, just like real patients in OSCE exams.
How accurate is the feedback?
Our feedback is based on official AMC marking criteria and reviewed by qualified medical professionals. We provide detailed analysis across all assessment domains.
Can I review my past sessions?
Yes! All your practice sessions are saved with detailed performance reports, transcripts, and feedback that you can review anytime to track your progress.
How long do practice sessions take?
Sessions typically take 8-12 minutes, similar to real OSCE stations. You can pause and resume if needed, and there's no time pressure during practice mode.
Can I practice specific scenarios?
Yes! Premium users can select specific scenarios, conditions, or focus areas. Free users get randomized scenarios across all specialties.
Billing & Plans
What's included in the free plan?
A free practice session, basic performance reports, and access to all specialties. Perfect for trying out the platform before committing to a paid plan.
What's the difference between plans?
Monthly and 6 month package offer the same features: unlimited sessions, detailed analytics, and voice-to-voice. The only difference is billing (monthly vs every 6 months).
Can I cancel or change my plan anytime?
Yes! You can upgrade, downgrade, or cancel your subscription at any time. Changes take effect immediately, and we'll prorate any billing differences. You'll continue to have access until the end of your billing period.
Is there a money-back guarantee?
Yes, we offer a 30-day money-back guarantee for all paid plans. If you're not satisfied, contact us within 30 days for a full refund.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express) and PayPal. All payments are processed securely through Stripe with industry-standard encryption.
Do you offer student discounts?
Yes! We offer a 30% discount for verified medical students. Contact support with your student ID for details.
What happens when my trial expires?
When your free trial expires, your account will be limited to basic features. You can upgrade to any paid plan to continue with full access.
Is my payment information secure?
Absolutely. We use industry-standard encryption and secure payment processing. We never store your payment information on our servers.
Still Have Questions?
Can't find what you're looking for? Our support team is here to help.
Contact Support