Get in Touch
Have questions about OSCEmate? We're here to help you succeed in your AMC preparation.
Send us a message
Contact Information
info@oscemate.com
support@oscemate.com
Response Time
Within 24 hours
Priority support for Premium users
Location
Australia (Brisbane timezone)
Supporting students worldwide
Business Hours
Emergency support available 24/7 for Premium subscribers
Frequently Asked Questions
Getting Started
Account setup, first steps, basic features
Practice & Features
AI interactions, scoring, specialties
Billing & Plans
Subscriptions, payments, refunds
Getting Started
How do I get started?
Simply sign up for a free account to get 5 practice sessions. No credit card required to start. After registration, you can immediately access practice scenarios across all specialties.
Do I need any special equipment?
Just a device with a microphone and speakers (or headphones). Our voice-to-voice AI works with standard audio equipment on computers, tablets, and smartphones.
Can I practice on mobile devices?
Absolutely! OSCEmate works seamlessly on all devices - desktop, tablet, and mobile phones. Practice anywhere, anytime with the same high-quality experience.
Is my data secure?
Yes, we use enterprise-grade security measures including end-to-end encryption for voice data and secure cloud storage. Your practice sessions are private and protected.
Practice & Features
What specialties are available?
We cover all major AMC specialties: Internal Medicine, Psychiatry, Paediatrics, Obstetrics & Gynaecology, Emergency Medicine, and Surgery. Each specialty includes dozens of realistic scenarios.
Is the AI really like a real patient?
Yes! Our AI is trained specifically on AMC scenarios and responds naturally to your questions with appropriate emotions and reactions, just like real patients in OSCE exams.
How accurate is the feedback?
Our feedback is based on official AMC marking criteria and reviewed by qualified medical professionals and former examiners. We provide detailed analysis across all assessment domains.
Can I review my past sessions?
Yes! All your practice sessions are saved with detailed performance reports, transcripts, and feedback that you can review anytime to track your progress.
How long do practice sessions take?
Sessions typically take 8-12 minutes, similar to real OSCE stations. You can pause and resume if needed, and there's no time pressure during practice mode.
Can I practice specific scenarios?
Yes! Premium users can select specific scenarios, conditions, or focus areas. Free users get randomized scenarios across all specialties.
Billing & Plans
What's included in the free plan?
5 practice sessions per month, basic performance reports, and access to all specialties. Perfect for trying out the platform before committing to a paid plan.
What's the difference between plans?
Premium offers unlimited sessions, detailed analytics, scenario selection, and priority support. Professional adds group features and progress tracking for study groups.
Do you offer refunds?
Yes, we offer a 30-day money-back guarantee for first-time subscribers. If you're not completely satisfied, we'll refund your payment within 30 days of purchase.
Can I change my plan anytime?
Yes! You can upgrade or downgrade your plan at any time. Changes take effect immediately, and we'll prorate any billing adjustments.
What payment methods do you accept?
We accept all major credit cards, debit cards, and PayPal. All payments are processed securely through Stripe with industry-standard encryption.
Do you offer student discounts?
Yes! We offer 20% student discounts with valid student ID verification. Contact our support team with your student credentials to apply for the discount.